Refund Policy

 

 

If your product is defective, immediately let our staff know, then provide us the required photos, and we'll send you a replacement immediately. 

Promotional Sales Events

All items marked as collaborations, wholesale, final sale, or items purchased during a special promotional or release event. Any orders placed with wholesale discount, during sale events or from a collaboration drop will not be eligible for a refund/return unless the items contain manufacturing defects or are damaged on arrival.

 

Made To Order Items

All our products are made to order by the manufacturer. This means production will begin on the item after your order is placed which does not include processing time. Estimated lead times for these items are around 14-28 days unless is stated otherwise in the product page. Made to order items cannot be returned or exchanged at any time unless the items are damaged on arrival or contain manufacturing defects.

 

We will only process your refund or free replacement request if:

  1. The parcel does not arrive in 2 months, with tracking information or the sent receipt of the parcel provided, a refund of up to 80% of the order or a replacement will be sent again under the agreement.
  2. You received the wrong item.
  3. Your items get damaged when arrived (damage on arrival).
  4. Your items get lost in transit.
  5. Other acceptable and reasonable reasons explained by the customers.

IMPORTANT: In case that you did not receive your order after 2 months or 8 weeks, please email us immediately to address your concern accordingly. Failure to do so within 3 months, or 90 days from the date of purchase will void your right to claim for any refund or replacement.

Note: Please send us the product photos for verification before proceeding.

 

If you accidentally choose the wrong product variants, please do the following:

  1. Immediately email us within 12 hours after you make the order or simply reply to your order confirmation email.
  2. Attach your order number in all correspondence and explain that you purchase the wrong variants and would like to change them.
  3. If you report to us beyond 12 hours, chances are your orders have been processed and we can’t make modifications any longer.
  4. Rest assured, our team will still find the workaround and give you the best solution for this.

  

We cannot refund/replace your order if:

  1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, forgot to check the sizing detail, etc)
  2. Your order did not arrive due to exceptional circumstances outside the control of Daedalus (i.e not cleared by customs, delayed by a natural disaster, force majeure)
  3. Buyer no longer wants the items – This is the most common example which Daedalus does not tolerate. Buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
  4. Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

*Please note that STICKERISM does not pay for return shipping costs.

 

Once returns are received and accepted, refunds or replacements will be processed:

  1. Refund to your payment method or store credit
  2. A replacement item sent to you (if stock is available)

We will notify you once this has been completed through email.

It is your responsibility to pay any shipping costs when returning a product. These costs are non-refundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it.

The time it takes for your exchanged product to reach you will largely vary on your location.

Should the item you return be over $75, we strongly encourage you to use a trackable shipping service or shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item(s).

We will refund the value of the goods excluding the shipping cost.

Please make sure you report to us within 30 days after you received the items. Beyond that, we’re unable to issue a refund.